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Q: How long does shipping take?
A: Your package should arrive in approximately 2-3 weeks, depending on the shipping method selected (i.e. Regular Shipping or Expedited Shipping).
Q: What happens if I am unsatisfied with my order?
A: If for any reason you are unhappy with your order, please contact us immediately and we will be happy to assist you.
Q: How can I track my order?
A: Once the order has been dispatched by the courier, you will receive a tracking number that will assist you with tracking your parcel.
Q: What is the return policy?
A: It should be noted that Sea Island Cotton Shop does not facilitate returns for any International orders. Instead, we make availability for the replacement of damaged and/or defected orders, on the condition that the damage is caused by our company during the packaging process.
Replacements are only viable within 30 days of the original purchase date with an original invoice number. If damages and/or defects are caused due to the shipping courier or the customer, Sea Island Cotton Shop will not be held liable for a replacement request.
Q: Can I cancel my order?
A: Cancellations of orders are possible. If you would like to cancel an order immediately, please proceed with this on the website through the ‘orders’ page and select ‘cancel order’. However, if you are experiencing issues with this, please contact us so that we can assist you.
Q: What if I receive the wrong product?
A: If you receive the wrong product, please contact us immediately. We will ship you a replacement, free of charge.
Q: What is Sea Island Cotton Shop.com?
A: Sea Island Cotton Shop.com (SICS) is a leading retailer of souvenirs that inform, educate, and inspire. SICS also has a number of stores around the island of Saint Lucia. Due to our recent virtual launch on the Web, we have catered to you our customers with authentic Saint Lucian branded items, and souvenirs at the click of a button. We offer you over 200+ items.
Q: Why do I encounter various availability listings on your site?
A: Titles have different availabilities simply due to their demand, proximity, and availability to Sea Island Cotton Shop.com. We also source our products from various distributors. The availability of products we obtain from distributors may vary according to whether the distributor has the product in stock or not.
If a title is listed as out of stock or unavailable, it means that it is not currently available to Sea Island Cotton Shop.com or not in stock through our distribution channels.
Q: Do you sell advertising on your site?
A: At this time, we do not sell banner advertising on our site. However, for information on possible promotional opportunities, please contact us via email or telephone.
Q: Why are some products discounted while others are not?
A: Our decision to discount products is made internally and based on a number of strategic considerations which can vary over time. As it stands now, we offer discounts on various selected products. However we cannot confirm when, if ever, a product will be discounted or how long it will remain at a discounted price.
